Thank you for choosing Saclose! We strive to offer exceptional products and customer service. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Please take a moment to review our Return and Refund Policy.

Key Definitions:

• Company: Saclose, also referred to as “We,” “Us,” or “Our.”
• Goods: The products available for purchase through our website.
• Orders: The items you order from us.
• Service: Refers to the services provided via Saclose.com.
• Website: Saclose.com, the official website.
• You: Any individual or entity using our services.

Your Right to Cancel:

You have the right to cancel your order within 9 hours of placing it, regardless of the reason. After this time, the cancellation window closes.

To cancel your order, please contact us at:

Email: [email protected]

Once we confirm your cancellation, we will issue a refund within 3 days using your original payment method. No additional fees will apply.

Return Eligibility:

To be eligible for a return, the following conditions must be met:

• The item is defective or damaged upon arrival.
• The item does not match the description or specifications (e.g., size, color).
• The item significantly differs from what was listed.

We reserve the right to deny returns that do not meet these criteria.

Processing Returns:

Once we approve your return, we will send you a return shipping label at no cost to you.

Refund Conditions:

Refunds will only be issued for verified product defects or order errors, not for cancellations missed after the 9-hour window. If you decide to keep the item, we may offer a partial refund. Refund processing typically takes 1-3 business days, though the exact time may vary depending on your payment provider.

Gift Returns:

For items marked as gifts and sent directly to the recipient, we will issue a gift credit for the return value. If the gift was not marked as such, the refund will be issued to the original purchaser.

Questions?

If you have any questions or need assistance, please contact us at:

Email: [email protected]

At Saclose, we are committed to your satisfaction and are here to help with any concerns you may have.